Thanks to the many people who took the time to speak with me and to share their views acquired from years of experience in telecommunications. The following people were enormously helpful: Bhavani M. Rao, Product Marketing Manager, and Steve Kemp, Senior Director, Product Marketing at Alcatel-Lucent; Ken Havens, Marketing Manager, North America at ARM, Inc.; Rachel Winett Lamont, Avaya Analyst Relations at Avaya Communications; Lori Geoffroy, Telecommunications Manager at BJ’s Wholesale Club; Scott Hoffpauir, Chief Technology Officer and co-founder at Broad-Soft; Adam L. Seldow, Ed.D., Director of Technology at Chesterfield County School District; Dave Parks, Director, Segment Marketing at Ciena Corporation; James Urquhart, Market ...

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