BIBLIOGRAPHY

Benun, I. (2003). Designing websites for every audience. How Design Books.

Beyer, H., & Holtzblatt, K. (1998). Contextual design: A customer-centered approach to systems designs. San Francisco, CA: Morgan Kaufmann.

Carliner, S. (September/October 1998). Future travels of the InfoWrangler. Intercomm, 45(8), 20–24.

Carroll, J. (Ed.). (1995). Scenario-based design: Envisioning work and technology in system development. New York, NY: John Wiley & Sons.

Carroll, J. (2000). Five reasons for scenario-based design. Interacting with computers, 13(1), 43–60.

Coney, M., & Steehouder, M. (2000). Role playing on the Web: Guidelines for designing and evaluating personas online. Technical Communication, Third Quarter.

Cooper, A. (1995). About face ...

Get The Essential Persona Lifecycle: Your Guide to Building and Using Personas now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.