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The Essential Workplace Conflict Handbook by Cornelia Gamlem, Carol Vallone

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CHAPTER 1WHAT’S NEW AT WORK?

If you don’t like something, change it. If you can’t change it, change your attitude.

—Maya Angelou

Let’s start with the fact that just about everything is new at work these days. As the world economy shifts from day to day, jobs are lost and jobs are created with different skill set requirements. Each of us is being challenged to learn new technologies in order to build our skill sets and to help stay relevant in an increasingly technology-driven world.

As Sharon Armstrong says in The Essential Performance Review Handbook, “We’re experiencing what Future Shock author Alvin Toffler might call ‘an exclamation point in history,’ an era in which old barriers fall and there is vast reorganization of the production and ...

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