NOTES
Introduction
1. Lynne Eisaguirre, The Power of a Good Fight (Indianapolis, IN: Alpha, A Pearson Education, 2002), p. xiii.
Chapter 1
1. Sharon Armstrong, The Essential Performance Review Handbook (Franklin Lakes, NJ: Career Press, 2010), p. 109.
2. Richard Y. Chang, Mastering Change Management (San Francisco: Jossey-Bass Pfeiffer, 1994), p. 5.
3. Lee Gardenswartz and Anita Rowe, Diverse Teams at Work (Alexandria, VA: SHRM, 2003), p. 133.
4. Susan Mulligan, “Wisdom of the Ages,” HR Magazine, November 2014, p. 24.
5. Patrick Lencioni, The Advantage (Hoboken, NJ: Jossey-Bass, 2012), p. 38.
Chapter 2
1. Marilyn Loden, Implementing Diversity (Burr Ridge, IL: Irwin Professional Publishing, 1996), pp. 14–15.
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