Abstracting The act of creating a more logical view of available physical systems so that users can access and utilise these resources in a more logical manner.

API Application programming interface. A means for developers to access the functionality of an application (or service) in a common and standardised manner.

Automation The use of systems to ensure that any bottlenecks in a process are minimised by ensuring that data flows and hand-offs can be carried out without the need for human intervention.

Bring your own device (BYOD) Individuals sourcing and using their own laptop, tablet and/or smartphone for work purposes.

Business continuity The processes by which an organisation attempts to carry on with a level of business capability ...

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