Abstracting The act of creating a more logical view of available physical systems so that users can access and utilise these resources in a more logical manner.
API Application programming interface. A means for developers to access the functionality of an application (or service) in a common and standardised manner.
Automation The use of systems to ensure that any bottlenecks in a process are minimised by ensuring that data flows and hand-offs can be carried out without the need for human intervention.
Bring your own device (BYOD) Individuals sourcing and using their own laptop, tablet and/or smartphone for work purposes.
Business continuity The processes by which an organisation attempts to carry on with a level of business capability ...