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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Lisa Maxwell, Barbara Filner, Steven Dinkin

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About the Authors

This is the second book by Steven P. Dinkin, Barbara

Filner, and Lisa Maxwell. In 2010, they collaborated together to write The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict. A third book applying The Exchange principles to community conflicts is in the works.

Steven P. Dinkin is the President of the National Conflict Resolution Center (NCRC). He has a law degree from George Washington University, where he taught a mediation clinic as an adjunct law professor. He has also taught mediation courses in the United States, Europe, and Latin America. For several years with the Center for Dispute Settlement in Washington, D.C., he served as an employment and workplace mediator for the Equal Employment Opportunity ...

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