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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Lisa Maxwell, Barbara Filner, Steven Dinkin

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Acknowledgments

Our thanks to the following people who helped us in the writing of this book:

Nora Jaffe, member of NCRC’s board of directors, and Barbara Lee, a friend and participant in an Exchange training, reviewed and commented upon an early draft of this book. We are grateful for their time and editing skills.

Robin Seigle, Director of NCRC’s Business Division, was our best proofreader. She found many typos and misused words, and had a sharp eye for many other details.

Leneah Manuma, NCRC Training Institute Administrative Assistant worked to finish the details required for the manuscript to be submitted.

The NCRC staff believed in us from the very beginning. At times they did extra office chores; at other times they stayed out of the way ...

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