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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Lisa Maxwell, Barbara Filner, Steven Dinkin

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CHAPTER 10Using The Exchange to Coach an Employee When Bosses Are Bullies

Bosses who are bullies or tyrants may be liabilities to the institutions for which they work. Complaints occasionally escalate into lawsuits about unfair labor practices; charges are made of discrimination, wrongful termination, or unlawful discharge. But in too many workplaces, bully bosses are too powerful or too essential to the institution to be challenged. As a result they continue, sometimes for years, to make life miserable for those who work under them. For employees, these bosses are disastrous to morale and productivity. No one doubts that it is hard for people to work at their best when they feel unvalued and are treated disrespectfully, but it is not always ...

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