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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Lisa Maxwell, Barbara Filner, Steven Dinkin

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CHAPTER 14Using The Exchange Techniques on Yourself

Radha Samson got back to her office, looked at her watch, and realized that by delaying her departure another 45 minutes, she would avoid much of the homebound traffic. Instead of leaving right then, she would go and work out at the gym in the Sub-Acute Care Facility attached to the new building. This would accomplish several goals. Radha would get:

image The chance to see the new back machines that had just been installed at the request of staff physical therapists.

image The opportunity to do real exercise ...

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