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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Lisa Maxwell, Barbara Filner, Steven Dinkin

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CHAPTER 5The Exchange, Stage Three: The Joint Meeting

Stage Three is what makes The Exchange different from other forms of conflict resolution. It is the heart of The Exchange process. If Stage Three is conducted well, it gives the participants an opportunity to deal with the issues in conflict in a holistic way, not just superficially by declaring a truce, but by truly getting to the bottom of what caused the problem in the first place so it won’t resurface again under different circumstances. Stage Three is also an opportunity for the parties to practice a new, open, and respectful way to communicate with each other.

Having the plan developed in Stage Two, based on the private meetings with each of the parties, is a crucial tool to:

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