O'Reilly logo

The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Lisa Maxwell, Barbara Filner, Steven Dinkin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Foreword

Health care is a high-stakes business. Whether you work for a hospital, a doctor’s office, or some other healthcare facility, you know people’s lives are on the line every day. Failure is not an option. And the pressure to succeed combined with the stress of caring for patients and families, the regulations you must meet, and the many other challenges healthcare professionals face can lead to a big problem, conflict.

The impact of conflict gets expressed in many ways:

image A domineering, controlling administrator criticizes others in public settings.

The Outcome: A crippling of creative thinking. Why bother?

Nurses argue about protocol at ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required