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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Lisa Maxwell, Barbara Filner, Steven Dinkin

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REFERENCES

[Editor’s Note: This reference list is reproduced as found in the original article. The numbers of items refer to the numbered callouts in parentheses in the text preceding.]

1. Rosenstein, A. H., and O’Daniel, M. “Disruptive behavior and clinical outcomes: Perceptions of nurses and physicians.” American Journal of Nursing 2005,105, no.1: 54–64.

2. Institute for Safe Medication Practices: Survey on workplace intimidation. (2003). Available online: https://ismp.org/Survey/surveyresults/Survey0311.asp (accessed April 14, 2008).

3. Morrissey, J. “Encyclopedia of errors; Growing database of medication errors allows hospitals to compare their track records with facilities nationwide in a nonpunitive setting.” Modern Healthcare (March 24, ...

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