Chapter 1. The Problem of Managing Yourself

I am dragged along by a strange new force. Desire and reason are pulling in different directions. I see the right way and approve it, but follow the wrong.

—Medea

He that would govern others should first be the master of himself.

—Philip Massinger

BOB WAS HEAD OF A CORPORATE manufacturing division located in East Tennessee. Because his division was relatively small, Bob made all the hiring decisions himself. After receiving feedback from corporate and reading books about the importance of delegation, Bob realized his deficiency and made a pact with himself to engage others in key decisions. Calling in the sales director, Bob asked him to meet with several candidates for the customer service rep position ...

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