Chapter 8. Slow Down to Stop Your Reactions
No matter what has happened, always behave as if nothing had happened.
We are not troubled by things, but by the opinion we have of things.
IRIS WORKED HARD FOR SEVEN YEARS to build up her service business. She employed fifteen people, and the business was finally earning solid profits. One of Iris's employees, Adele, asked to speak with her privately. They went to a conference room, which offered some privacy, but other employees could see them. Adele asked for a raise, delivering an "I deserve a raise" talk about her increased responsibility and low salary for several years. So far, so good. Well, maybe not. Iris freaked out, going from listening mode to tirade in about ten seconds. ...