5
The top team
In approaching this chapter, we found ourselves in a quandary. Our strong belief is that engagement is something that in a perfect world should obtain at every level of the organization. Why then should we approach the top team separately? Theoretically, there should be no difference between engaging the top team and engaging any other section of the company. What you do with your senior leadership should simply be repeated down through the levels. Yet experience – and common sense – told us that this was not true in practice. Yes, everybody else should be as engaged as your top team is, but that top team – your direct reports plus a few other critical leaders – also carry an extra level of responsibility. This is because, ...
Get The Extra Mile now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
