Index

  • A
  • accountability, 104, 11516, 124, 14042, 14648
  • achievements, flaunting, 4041, 61
  • acknowledgment of others, 49, 51, 61
  • African American, 57, 58, 7677, 151
  • Alaska Air Group, 8, 17, 6667, 172. See also Tilden, Brad
  • Alaska Airlines, 153, 172
  • alignment, 9, 12, 62, 71, 74
  • Amazon employees, 65
  • American Icon (Hoffman), 1112, 117
  • Amiel, Henri Frederic, 175
  • arrogance, 19, 20, 21
    • absence of, 2223
    • attracting and retaining talent, 56
    • behaviors associated with, 2223
    • cultural assimilation expected, 43
    • dignity of others and, 33
    • self-promotion, 4950
    • shared sense of, 33
    • superiority, sense of, 22, 33, 35, 3941, 43, 158
  • Ashford, Orlando, 17, 2122, 48, 57, 151, 153
    • bio, 162. See also Holland America Line
  • Asian American, 54, 58, 151
    • Japanese ...

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