The use of groups and teams in most aspects of organizational life has steadily risen over the past decade. The normal ups and downs of working in groups have brought elation and frustration to many, prompting an interest in learning how to help groups and teams operate effectively. Consequently, publications and workshops on teams, team development, and team facilitation have proliferated, offering an abundance of definitions and theories to choose from. The result? While some resources out there do offer solid guidance, in numerous cases this proliferation has led to oversimplifications, too many models, and unnecessary confusion.

We have written this book to clear up any confusion about one highly important topic in this age of participation: ...

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