Chapter 11. Clear Communication among Project Stakeholders
Although it's been said before, it is worth repeating: Every technique in every chapter of this book can be used every day of the project. In Chapter 2, Figure 2.2 showed the continuing relationships among the techniques of defining, planning, and controlling a project. The primary difference in controlling, as opposed to defining or planning, is that controlling refers to the project management oversight required to actually execute approved projects. Project control adds techniques for project communication and for measuring progress.
Communication ranks high among the factors leading to the success of a project. Specifically, what is required is constant, effective communication among everyone involved in the project.
Projects are made up of people getting things done. Getting the right things done in the right way requires communication among all the stakeholders. As project managers, we spend a great deal of our time communicating. This includes setting and getting agreement on goals, coordinating people, discovering and solving problems, and managing expectations. (We've addressed these topics throughout this book.) What this means is that from the statement of work through risk management and detailed planning, every project management technique is a method of communicating.
This chapter ...