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Boosting your ability to execute
‘Vision without execution is hallucination.’
Thomas Edison, American inventor and businessman
This chapter covers:
- the key elements to better decision making
- the best ways to build a high-performance team that is accountable and empowered
- how to lead change.
‘Why would they listen?’ and the brain v. body dilemma
Mary was a bank clerk in America. She was a very caring and sociable person who had, over the years, developed an informal filing system that enabled her to provide exemplary customer service. When asked why she did not consider pushing her effective system forward to be implemented as best practice, she paused and answered, ‘Why would I ever do that? They’re not interested in what a teller ...
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