14

Disciplining the Employee

PERFORMANCE STANDARDS VARY by the kind of business you are in, and may even vary by departments within the same company, because of the variety of tasks involved.

Every employee you are managing must know what the expected standards of work are. You create problems for yourself when you discipline an employee on the basis of vague work standards. Doing so will weaken your position in the process and easily lead to genuine misunderstandings. You can’t get by with a nebulous approach to performance standards.

Let’s assume you’ve done a satisfactory job of establishing standards for each job. In all probability, those standards are written into a job description. The job description indicates the elements of accountability ...

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