Chapter 19. Going from Conflict to Collaboration
Conflicts are common in the workplace in general and on teams as well. As first-time managers, you should expect to have them with other managers, your manager, or your team members. You will also find yourself either resolving conflicts among your own team members or helping them resolve conflicts on their own. All I really mean by team conflict is a disagreement, different points of view, or different opinions between or among two or more team members or teams.
Welcome Conflict
When you have conflict on your team, welcome it. If team members are in conflict on how to improve a process, make the product better, provide a better service, or improve client relationships, you could not ask for anything ...
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