Golden Rule No. 2: When Asked for a Concession, Always Respond First With a Defense of Your Offer

The other party may attack your offer in two ways. First, by raising an objection: “The price you’re quoting is unreasonable,” “The payment terms in your draft contract are absurd.” And second, by making a direct request for a concession: “Make an effort!”

To Make an Immediate Counteroffer Is a Mistake

In Response to an Objection

In response to an objection, naturally you must defend your offer. Under no circumstances meet an objection with a proposed concession!1

Points to note:

  • A concession may cost you dearly, while defense of your offer costs nothing.
  • In no way does raising an objection indicate that your counterpart will not ultimately accept ...

Get The Five Golden Rules of Negotiation now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.