It always seems impossible until it’s done.
—Nelson Mandela, 1994
THIS BOOK CLAIMS THAT some conflicts are different. Many are troublesome, difficult, even painful, yet they can be managed or resolved in ways that either contain the damage or in fact make life better for the people involved. But some conflicts, approximately one out of twenty of the more serious ones we face, are different. Like some malignant forms of cancer, they are pathologies that grow and spread, unresponsive to most known forms of treatment. They can wreak havoc on the lives of those involved, instilling a great sense of despair. It is to these conflicts that we have turned our attention for over a decade, and discovered that they require us to think different. ...