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The Four Colors of Business Growth
book

The Four Colors of Business Growth

by Anjan V. Thakor
August 2011
Intermediate to advanced content levelIntermediate to advanced
184 pages
5h 10m
English
Elsevier Science
Content preview from The Four Colors of Business Growth
Lessons 91
promotions of employees in any given location are linked to whether
customer satisfaction exceeds a target level.
Performance Metrics Are Not Plentiful
Generally, everybody understands how projects, people, and business
units are being judged. Effective use of performance metrics requires
that employees understand how these metrics will be used, and how
what they do will affect how people will be judged with those metrics.
Without this clarity, metrics are not terribly useful.
In addition, one thing that such clarity requires is that there is not a
plethora of metrics to confuse people. The more metrics you ...
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Publisher Resources

ISBN: 9780123852397