ASSIGN AND PRIORITIZE 2
I take ownership of every mistake I’ve ever made.
—Jon Runyan, U.S. Representative forNew Jersey’s 3rd Congressional District
WHAT ARE “ASSIGN” AND “PRIORITIZE” AND WHY ARE THEY IMPORTANT?
After an organization understands the reasons for customer contacts, it can apply the Assign and Prioritize processes to clarify who is responsible for the underlying issues, what strategies to pursue, and which actions should progress first. These process steps trigger the actions that start to remove friction for customers. Assigning ...
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