June 2022
Intermediate to advanced
304 pages
7h 14m
English
I take ownership of every mistake I’ve ever made.
—Jon Runyan, U.S. Representative forNew Jersey’s 3rd Congressional District

After an organization understands the reasons for customer contacts, it can apply the Assign and Prioritize processes to clarify who is responsible for the underlying issues, what strategies to pursue, and which actions should progress first. These process steps trigger the actions that start to remove friction for customers. Assigning ...