Skip to Main Content
The Frictionless Organization
book

The Frictionless Organization

by Bill Price, David Jaffe
June 2022
Intermediate to advanced content levelIntermediate to advanced
304 pages
7h 14m
English
Berrett-Koehler Publishers
Content preview from The Frictionless Organization

PREEMPT 5

In life, as in chess, forethought wins.

—Charles Buxton

Image

Image WHAT IS “PREEMPT” AND WHY IS IT IMPORTANT?

Preempt is the third of the five strategic actions and it represents a very different approach to how customers interact with organizations. Preempt is about moving the organization from reacting to customer issues and problems to being proactive to prevent the need for customer contacts. Preemptive actions reduce friction because they reassure customers that the organization is looking out for them and serving the customers’ interests. ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Reinventing the Organization for GenAI and LLMs

Reinventing the Organization for GenAI and LLMs

Ethan Mollick
Ten Things to Know About ModelOps

Ten Things to Know About ModelOps

Thomas Hill, Mark Palmer, Larry Derany

Publisher Resources

ISBN: 9781523000166