STREAMLINE 6
If you define the problem correctly, you almost have the solution.
—Steve Jobs
WHAT IS “STREAMLINE” AND WHY IS IT IMPORTANT?
Streamline actions should be assigned to those contact reasons that are irritating to the customer but valuable to the organization. In fact, this contradiction—between the customer’s perception of the contact and the organization’s—is at the heart of what makes Streamline complex; it represents a risk to customer relationships, begging the question, “Are these reasons really valuable for the organization?” ...
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