LEARN 8
Look for what’s not there.
—Harry Bosch
WHAT IS “LEARN” AND WHY IS IT IMPORTANT?
Learn actions enable organizations to know what their prospects and their customers are experiencing and what they think about the organization’s processes, policies, products, and services in a continuous improvement loop. Learn also provides the insights and data to guide customer-related improvements and helps the organization to invest in the right tools and systems at the right time. It provides the key measurement of how well improvements are working ...
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