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The Frictionless Organization
book

The Frictionless Organization

by Bill Price, David Jaffe
June 2022
Intermediate to advanced content levelIntermediate to advanced
304 pages
7h 14m
English
Berrett-Koehler Publishers
Content preview from The Frictionless Organization

LEARN 8

Look for what’s not there.

—Harry Bosch

Image

Image WHAT IS “LEARN” AND WHY IS IT IMPORTANT?

Learn actions enable organizations to know what their prospects and their customers are experiencing and what they think about the organization’s processes, policies, products, and services in a continuous improvement loop. Learn also provides the insights and data to guide customer-related improvements and helps the organization to invest in the right tools and systems at the right time. It provides the key measurement of how well improvements are working ...

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Publisher Resources

ISBN: 9781523000166