June 2022
Intermediate to advanced
304 pages
7h 14m
English
Let’s start at the very beginning.A very good place to start. …
—Oscar Hammerstein, The Sound of Music

The case for becoming frictionless is compelling, but it might be hard to know where to start. You might be intimidated by the lack of information surrounding the friction in your company. On the other hand, you might be overwhelmed by data or by the number of problems that need to be solved. Or, you might think those problems are too urgent to solve by going through the nine stages to becoming frictionless. ...