The Front Line Guide to Thinking Clearly

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Chapter 8

Teaching Thinking Skills

to Your Staff

was injured and housebound for much of my seventeenth

summer from a construction accident, but it turned out to

be a gift. A retired family friend visited several times a week

and introduced me to the wonderful world of “what if”

scenarios that stretched my imagination. When I responded to

each what-if, the next question was, “And then what?” That’s

when I discovered second- and third-order consequences.

And even more questions followed: But instead of that, what

if…? When that happens, what if you…? Once it starts, how

could you stop it? And so on. It was my introduction to the

joy of ...