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The Front Line Guide to Communicating with Employees
book

The Front Line Guide to Communicating with Employees

by Woodrow H. Sears
January 2007
Beginner to intermediate content levelBeginner to intermediate
136 pages
2h 21m
English
HRD Press
Content preview from The Front Line Guide to Communicating with Employees
13
Chapter 2
Communicating to Get Results
f “I am!” is the shortest sentence, “I want” might be the
most powerful, for these two words energize all human
endeavors. They are the source of motives and motivation, of
striving and scheming, and of creativity and invention.
When you think about it, almost everything we say—
every message we convey with a wink, a raised eyebrow, a
nod, a smile, or a shrug—is about wanting or not wanting
something that is being offered. Communicating is a lot more
than word choice: it is about using an almost infinite range of
nonverbal gestures as subtle as a raised finger in response to
an auctioneer’s offer ...
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Publisher Resources

ISBN: 9780874259407Purchase book