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The Front Line Guide to Communicating with Employees
book

The Front Line Guide to Communicating with Employees

by Woodrow H. Sears
January 2007
Beginner to intermediate content levelBeginner to intermediate
136 pages
2h 21m
English
HRD Press
Content preview from The Front Line Guide to Communicating with Employees
39
Chapter 4
Listen ’til It Hurts
asked the director of a university language department to
name the communication skills that she had found most
useful in her work. “You have to love the people who work
with you, and you have to listen ’til it hurts,” she told me.
Hurts? “Oh, yes,” she said. “Listening is an intense process. It
requires a lot of discipline to make yourself pay attention to
another person and not to be thinking ahead of their words to
how you’ll respond mentally or judging them for taking too
long to get to their point. Sometimes it hurts, but you owe it
to the people you love.”
Her answer to my question came with no ...
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Publisher Resources

ISBN: 9780874259407Purchase book