
Communicating with Employees
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Agitated people sometimes bring in side issues and broaden
the discussion so that it then becomes unmanageable. Don’t
try to manage the conversation, but be mindful that you do
not have to be the dumping ground for a lot of unfocused
rage. You can always say something like, “Slow down.
There’s too much information for me to handle.” You can
also say, “Let’s take a break so that you can compose your-
self, and then we can continue.”
Most of us are uncomfortable with excess emotions. If
there is emotion that makes you uncomfortable or gets in the
way of your hearing the message, you can always say, “Your
anger ...