
Communicating with Employees
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and staff, to work rotating shifts. That way, no one could
attribute the problem to competence differentials or other per-
formance variables that were a function of shifts.
If you want clear information (and you had better want
this), you will have to ask questions that force people to give
specifics, rather than generalities that are contrived to appeal
to a particular bias. What does the plant manager want? Good
news! What are workers going to say when asked how things
are going? What does the boss want to hear? Everything’s
fine. Well, that’s the message the boss will get, unless he or
she has made it crystal ...