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The Front Line Guide to Communicating with Employees
book

The Front Line Guide to Communicating with Employees

by Woodrow H. Sears
January 2007
Beginner to intermediate content levelBeginner to intermediate
136 pages
2h 21m
English
HRD Press
Content preview from The Front Line Guide to Communicating with Employees
Everyone Has a Point of View
73
Each time I use this methodology, I am more convinced
that the 20/80 rule works: 20 percent of the people do 80 per-
cent of the work. There’s usually about one person in five
who knows where the gold is buried and has enough of a con-
science to drop a clue or two, so conduct these preliminary
interviews with great care. If you think you hear a clue,
respond with a follow-up question such as: “Let me make
sure I got this correctly. You said you would start in the
alignment shop?” Don’t be surprised or persistent if you hear
“something like that” or you pick up a physical signal that the
individual isn’t going ...
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Publisher Resources

ISBN: 9780874259407Purchase book