
Everyone Has a Point of View
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Each time I use this methodology, I am more convinced
that the 20/80 rule works: 20 percent of the people do 80 per-
cent of the work. There’s usually about one person in five
who knows where the gold is buried and has enough of a con-
science to drop a clue or two, so conduct these preliminary
interviews with great care. If you think you hear a clue,
respond with a follow-up question such as: “Let me make
sure I got this correctly. You said you would start in the
alignment shop?” Don’t be surprised or persistent if you hear
“something like that” or you pick up a physical signal that the
individual isn’t going ...