o far in this guide we’ve covered basic points about lis-
tening, giving clear information, and getting clear infor-
mation. But there’s so much more to communicating than we
can ever cover in a single volume. Still, I would like to use
this closing chapter to present some ideas about how you can
be more effective as a manager and as an individual.
Suppose you attend a work-related seminar and the pre-
senter uses humor to communicate helpful information in
bite-sized increments and distributes a handout to help you
remember. Does it seem like a spontaneous presentation? Or
do you think ...
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