The Frontline CEO: Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits

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PRACTICE RADICAL TRANSPARENCY

Microsoft cofounder Bill Gates famously said, “How you gather and manage information will determine whether you win or lose.” He’s right. Periods of rapid change demand rapid, intelligent decision-making. That is only possible if an organization can gather and share all the information it can. The easiest way to do that is to make information sharing uninhibited, which means practicing radical transparency, one of the most important aspects of frontline leadership.

Many managers and business leaders tout the necessity of transparency, and then take steps to implement policies that match what transparency means to them—like disclosing quarterly earnings or sharing memos on best practices. Other managers go a step ...