CHAPTER 15

Shift 10: Technical Knowhow to People Leadership

A leader needs to motivate, communicate, influence, delegate, and coordinate. Why then do we promote people to leadership posts primarily on their technical knowhow?

The investors and board of PLC expect an elevated level of foresight by its executive team. “We need to have succession plans that are for the next 12 or 24 months or an even longer timeframe than that,” says Sarah Totham, Director of Talent and Organisational Development.

The FTSE 100 financial services company is organized into seven divisions, including investment management, insurance, and mature savings. Each one is headed by a divisional CEO reporting into the group CEO, Nigel Wilson. One of the key challenges in such ...

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