Generous Listening

Generous leadership is about setting yourself aside to make room for the way someone else is thinking, to make room for the way they might see the world. It’s an openness and an active setting-aside of our own experiences and beliefs to believe in another way of being, another person’s way of seeing the world. Psychology books often call this perspective taking and define it as an ability to understand how a situation appears to another person and how that person is reacting cognitively and emotionally.

Of course, you can never fully understand another’s experience, and claiming to, in fact, can be hurtful—this is a moment to bring self-awareness into the mix. “Oh, I understand where you are coming from” can be ...

Get The Generous Leader now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.