These days the world seems to be an angrier place than it used to be. Let’s face it: we’re stretched in a million different directions, yet the world is getting smaller, more interconnected, and our relationships are rapidly changing. We used to compete against the business across the hall or across the country; now we must think about a global economy. Social media has provided a platform for anyone to express anything and everything they want and, democratically speaking, that’s a good thing. Yet the sheer volume of it, the unfiltered nature of the content, and the anonymity available on these platforms create echo chambers for anger and hurtfulness to be exacerbated. This stress can generate an emotional reaction, ...

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