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The Go-To Expert by Jon Baker, Heather Townsend

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PEARSON EDUCATION LIMITED Edinburgh Gate Harlow CM20 2JE United Kingdom Tel: +44 (0)1279 623623 Web: www.pearson.com/uk

First published 2014 (print and electronic)

© Heather Townsend and Jon Baker 2014 (print and electronic)

The rights of Heather Townsend and Jon Baker to be identified as authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

Pearson Education is not responsible for the content of third-party internet sites.

ISBN: 978-1-292-01491-3 (print)            978-1-292-01494-4 (PDF)            978-1-292-01492-0 (ePub)            978-1-292-01493-7 (eText)

British Library Cataloguing-in-Publication Data A catalogue record for the print edition is available from the British Library ...

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