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The Going Lean Fieldbook by Stephen A. RUFFA

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CHAPTER 5

Organizational Flow as the Pathway to Lean

AS A FRESHMAN IN COLLEGE, I was amazed as I gazed across the network of paved walkways across campus. What was remarkable was how astute the campus planners appeared to have been—they seemed to recognize precisely where people would walk between the university’s many buildings, laying out the paths in a way that anticipated students’ routes across its vast lawns. Their planning was near perfect, a feat that seemed utterly amazing.

Then a friend explained to me that this was not at all how it was done. The needed analysis would be impossible to perform, he explained; even a detailed study of class locations and student schedules would only begin to address the many considerations that would ...

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