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The Governance Revolution by Deborah Midanek

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Chapter 19 Establish the Appropriate “Tone at the Top”

No matter how many policies and guidelines a corporation issues regarding standards of behavior, the lessons that matter are not expressed in writing. Tone at the top is all about trust. Absent trust, leaders cannot lead. Trust and clarity as to values go hand in hand. Employees, senior and middle management, vendors, professional advisors who work with the company are people. People watch what leaders do, and how they do it. And they talk about it, at the water cooler, on social media, in the bathroom. If leaders do not act in a trustworthy and ethical manner following consistent shared values, it will be noticed, its effect amplified throughout the organization and beyond, and morale and ...

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