Chapter 7
EMAILING THE RIGHT MESSAGE
When decisions, directives, orders, and other official news must reach many people at several levels within the organization, email is an efficient vehicle. Even when a message must reach only one person or a small group, sending an email is often wise. An email is a reliable means of:
• Giving specific instructions
• Conveying detailed facts or figures
• Writing a message any time of the day or night
• Replying directly to another person’s written or oral request
• Establishing a record to show that certain things have been said or done, or that certain views are held
• Attaching additional information ...
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