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Chapter 5
Measurement, Metrics, and
Management of IT Resources
You can’t manage what you don’t know about or have insight into.
In this chapter you will learn:
Why metrics and measurements are important for understanding
how resources are used
How to ensure that required resources are available
Key tenets of metrics and benchmarks for different use scenarios
Good decision making requires timely and insightful information.
Key to making informed decisions is having insight into IT resource usage
and services being delivered. Information about what IT resources exist,
how they are being used, and the level of service being delivered is essen- ...