Chapter 14Quantitative Techniques
Product and service quality requires managerial, technological and statistical concepts throughout all major functions in an organization.
—Joseph M Juran
14.1 Introduction
This chapter addresses the advanced techniques of building process knowledge quantitatively, by analysing data, predicting outcome and measuring success. These techniques are based upon the quantitative and statistical analysis of data or results derived from other tools. There are a considerable number of quantitative techniques and we have selected the most frequently used techniques in Six Sigma and operational excellence programmes as follows:
- Q1: Failure Mode and Effects Analysis (FMEA)
- Q2: Statistical ...
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