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The Guild Leader's Handbook by Scott F. Andrews

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Rewarding and Punishing

We've talked about resolving drama, but one question remains: What can be done to minimize how often drama unfolds? In social organizations like guilds, justice is the ultimate drama squasher. Typically, only the officers are capable of carrying out this justice.

Justice in a guild context means that behavior is rewarded when it benefits the guild and behavior is punished when it is detrimental. Beneficial behavior could be donating resources, training newer members, helping to set up a website, or assisting with leadership duties. Unhelpful behavior includes baseless complaining, showing up to events late, distracting other players, or broaching offensive topics in guild chat. In most MMOs, opportunities to reward and punish ...

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