The authors would like to acknowledge and praise the incredible contributions of all the brilliant people who helped create this book:

Matt Koch of the Capital One Productivity Team: Your leadership and insight have been invaluable. Thanks for giving us the privilege of collaborating with you and 2,000 Capital One Associates on a groundbreaking knowledge management project.

Elena Song: Thanks for giving us your time and talent, even though you had screenwriting deadlines for Disney, DreamWorks, and Paramount. Your amazing editing, nonstop creative ideas, and ability to keep a straight face while discussing business hamsters helped bring Harold to life.

Bill Kirwin from Gartner: Thanks for being a trusted friend and long-time ...

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