Harold leaned forward in his chair. This was the moment he’d been waiting for.

“So what about everyone else?” he asked eagerly, “How do I get others to send me better email? How do I get them to join the revolution?”

“The key is to become an effective Info-Coach.”

“How do I do that? I’m pretty new at this.”

“I understand how you feel. After all, Info-Coaching is a new concept. Only 15% of the professionals we surveyed receive regular coaching on information-management related tasks like email. Yet 89% believed that coaching could improve the value of email.”9

“Why is it so rare?” asked Harold.

“There are actually three interrelated challenges, Harold.

1. Defensiveness: Some professionals feel embarrassed ...

Get The Hamster Revolution now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.