10CHAOS IN INFO-LAND

My files are a mess! I’d heard this confession a thousand times. This was the big, dirty secret of the information age. In fact, 78% of the 2,000+ professionals we’d surveyed reported that they often find it time-consuming and frustrating to locate email and documents.11

“Harold, has anyone ever helped you organize your files?” I asked.

“Not really. A few colleagues have given some advice, but it hasn’t helped. By the way, I completed that homework assignment.”

“Great. So how many emails and documents are stored on your computer?”

“Over 8,000!” said Harold, “I’m amazed that I‘ve accumulated so much stuff.”

“That’s like managing a small town library without any training,” I noted. “Mind if I move my chair so I can see your ...

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